Terms and Conditions

Delivery

Order by Thursday 10am and your first meals will be delivered the following Monday. Each week your meals will be delivered every Monday and Thursday between 4am-8am.

Once a delivery has been made, Hartley Health cannot be held responsible for any spoiled or stolen goods if you are not home or opt to have your delivery left unattended for collection.

It is your responsibility to ensure meals are collected and refrigerated after the delivery time.

HH Meals

I understand I do not choose my meals and HH meals are planned and designed by our chefs.

I understand that I will receive a set menu of meals each Monday and Thursday, based on my dietary needs and preferences noted and can find the meals and macro breakdown on the “On The Menu” webpage.

Payment Information

We are a subscription-based meal prep and delivery service, billed fortnightly or monthly (depending on your selected option).

Following your new client subscription term of 4 weeks / 2 fortnights, your subscription will continue rolling on a fortnightly or monthly basis until you advise us otherwise via email.

New Subscription Policy

When signing up to Hartley Health for the first time you are required to complete a minimum commitment period of 4 or 8 weeks (depending on the package you have signed up for).

You are obligated to complete this service through to the end of your package commitment and no refunds will be given if you cancel this service before this period is complete.

A notice period of 7 days is required to cancel your service after your minimum commitment period is complete.

Refunds

If meals are paid for in advance subscriptions are not to be refunded, meals can be paused and re-started at anytime or kept in credit for when clients are wanting to return at anytime and finish out the subscription commitment.

Cooler Bag Policy

All meals are delivered in a cooler bag with your name tag on it. Each client receives approximately 2 cooler bags per week (one with each delivery). Failure to return 2 cooler bags per week will incur an unreturned bag charge fee of $10, which will be added onto your next direct debit. If only 1 bag is returned, the bag charge will still be $10. If, for some reason, the driver has not been collecting the bags you have left out for them, please email us at info@hartleyhealth.com.au and we will contact them directly.

Changes To Meal Plan / Macros

Any changes to your meal plan/macros require a minimum of 72 hours notice. To make changes please email us at info@hartleyhealth.com.au

Disclaimer

Jordan Hartley Health PTY LTD shall not be responsible, under any circumstances, for any illness or health problem that may result from the consumption of its prepared foods, meals, or other products. Hartley Health may not be appropriate for certain people, including people who: 1) are under 18 years of age, or 2) suffer from a medical condition that can be adversely affected by certain foods or their diet. Consult your physician before altering or starting any new diet, following specific macros, or nutrition plans provided by Hartley Health. Jordan Hartley Health PTY LTD does not offer medical advice, either on its website, during consultations, or otherwise. Consult a licensed physician or healthcare provider if you have any questions about foods, products or meal plans offered by Hartley Health. Hartley Health meal plans are not offered or intended to treat, mitigate or cure any type of disease, sickness, or weight problem. Nothing stated or presented by Hartley Health, on the website or otherwise, is intended to be a substitute for professional medical advice, diagnosis or treatment.

Weight Loss

Hartley Health services do not guarantee weight loss. Weight loss will vary for each person based on their weight, height, metabolism, age, activity level and compliance to their plan.

Allergies

Whilst we do cater for food allergies, intolerances and special dietary requirements, Hartley Health shall not be liable for any allergic reaction you have to any food, products, or meal plans, purchased from or delivered by Hartley Health.

All allergies, intolerances and nutritional needs must be requested via online check out form or email, before the commencement of your meal service.