Terms and Conditions

Delivery

Orders placed before 10am Thursday will be delivered the following Monday unless another start date has been selected at checkout. Meal plans of 5 meals or more per week, delivery will occur on Monday and Thursday. Meal plans of 3 meals per week, delivery will occur on a Monday only.

Delivery will occur between 4am – 8am unless an alternative specific delivery window has been requested and agreed upon in writing prior to you placing your order.

Meals will be delivered to the address provided in your order, every Monday or every Monday and Thursday (depending on your meal plan), in accordance with the delivery instructions you have provided. If you live in a secure or concierge managed building and you have not provided instructions on where to safely leave your delivery or how to access your security building, and the driver is unable to access your front door, your apartment will be buzzed and your meals will be left at the main entrance of your building. You will receive a text confirmation when your delivery has been completed.

Once a delivery has been made it is your responsibility to ensure meals are collected and refrigerated after the delivery time. Once a delivery has been made, Hartley Health is unable to accept responsibility for stolen or missing meals.

If you have any questions or need to add or update your delivery instructions, please email our team: info@hartleyhealth.com.au

Hartley Health Meals

I understand I do not choose my meals and Hartley Health meals are planned and selected by our chefs and uploaded to the Hartley Health On the Menu website page with a list of ingredients and the macro breakdown of each meal, before 9am each delivery day.

I understand that I will receive a set menu of meals each Monday or each Monday and Thursday depending on the meal plan I select.

I understand only the Dietary Requirements Plan and the Macro Plan can be customised to my dietary needs and macro measurements, selected via the options available at checkout.

Cooler Bag Policy

All meals are delivered in a cooler bag with your name tag on it and need to be left out for collection on each delivery day or incur an unreturned bag fee.  Each client receives approximately 2 cooler bags per week (one with each delivery).

Failure to return 2 cooler bags per week will incur an unreturned bag charge fee of $10 weekly, which will be charged via direct debit every Friday, or added to your next invoice. If only 1 bag is returned, the bag charge will still be $10.

If, for some reason, your driver has not been collecting the bags you have left out to return, you must email us at info@hartleyhealth.com.au to align your account with this updated information and advise our delivery team to ensure collection at next delivery.

Pausing your Meal Service

A notice period of 7 days is required when pausing your meal service. Any pauses within your minimum commitment (2 or 4 weeks) will extend the completion date of your contract period, by however many deliveries surpassed during your absence. Please note that the maximum pause period in one block is 8 weeks (2 months).

Last Minute / Unplanned Pauses

Unexpected and unplanned pauses must be requested prior to 3pm Wednesday via email to info@hartleyhealth.com.au to apply a credit to your account and pause any of the following weeks deliveries. Where requests are received between 10am Thursday and 2pm Friday, your meals can be sent to an alternate address (friend/family/office) on request or donated to our weekly charity meal delivery. Where requests are received after 2pm Friday, we are unable to make any delivery address adjustment and your meals will be donated to our weekly charity meal delivery. 

When requesting a pause after 10am Thursday, please advise in the same email, your alternate address or charity delivery preference and correlating details (i.e. address, name and phone number if being delivered to another address), or advise your confirmation of meals being allocated to our charity delivery.

Payments

Hartley Health is a subscription-based meal prep and delivery service, billed fortnightly or monthly depending on the package you have signed up for. Following your new client subscription term of 1 fortnight or 1 month, your subscription will continue rolling on a fortnightly or monthly basis until you advise us otherwise via email (see pause and cancellation policy).

When purchasing a Hartley Health meal plan for the first time, you are required to complete your minimum commitment period of 2 or 4 weeks, depending on the package you have signed up for. You are obligated to complete this service through to the end of your package commitment and no refunds will be given if you cancel this service before this period is complete.

Delivery of meals will be withheld if your payment has not been cleared and received by 4pm on the Wednesday prior to your next delivery. Payment to complete your subscription term will be charged via direct debit to the card on your account where cancellations or pauses have not met your minimum commitment period.

Cancellation Policy

When signing up to Hartley Health as a new client or a past client returning after a period of over 6 months, you are required to complete a minimum commitment period of 2 weeks or 4 weeks depending on the package you have signed up for. Please be advised that you are obligated to complete this service through to the end of your package commitment and no refunds will be given if you cancel your service before this period is complete.

Once your minimum commitment is complete your meal plan will continue and renew on a rolling fortnightly or monthly basis depending on the package you have signed up for, until you advise us otherwise via email to: info@hartleyhealth.com.au. Recurring subscription package commitments of 2 weeks or 4 weeks are required to be completed to the end of each commitment period.

A notice period of 14 days is required to cancel your service after your minimum commitment period is complete. Where this notice does not align with your current subscription period, a single invoice or direct debit of 14 days, your last fortnight of meals, will be applied.

Refunds

If meals are paid for in advance, subscriptions are not to be refunded; meals can be paused and restarted at any time or kept in credit for when clients are wanting to return at any time in the future and finish out the subscription commitment.

Black Friday Promotion 2023
Hartley Health-Feast Black Friday Promotion enables 2 weeks of free meals the selected meal plan, on any monthly billing purchase of 10 meals of less. This offer also includes 8 free snacks which will be delivered in your first week of meal deliveries. This meal plan can be paused at any time for up to 4 weeks, not including our planned Christmas Closure period of 23/12/23-3/1/24. Offer of 2 weeks of free meals on your meal plan are to the fortnightly value of your meal plan at purchase and must be applied to your subscription no later than Thursday 8th February 2024 for the following fortnight, when the bonus weeks offer will expire. Subscription renewals will revert to fortnightly billing in the 5th week of your subscription and will renew on Tuesday’s, one week in advance of the following fortnight, per regular Hartley Health T&C’s. All regular Hartley Health Subscription and T&C’s apply to any purchase eligible for the Black Friday promotion and must be agreed to at checkout. This promotion is available from 17/11/23-27/11/23 for purchases of 10 meals or less on a monthly billing subscription. *Up to $1,000 off applies to 2 macro plan purchases of 10 x meals per week, billed monthly, including snacks.
DISCLAIMER

Hartley Health PTY LTD shall not be responsible, under any circumstances, for any illness or health problem that may result from consumption of its prepared foods, meals, or other products. Hartley Health may not be appropriate for certain people, including people who 1) are under 18 years of age; or 2) suffer from a medical condition that can be adversely affected by certain foods or their diet. Consult your physician before altering or starting any new diet, following specific macros, or nutrition plan provided by Hartley Health.

DISCLAIMER

Hartley Health PTY LTD does not offer medical advice, either on its website, during consultations, or otherwise. Consult a licensed physician or healthcare provider if you have any questions about foods, products or meal plans offered by Hartley Health. Hartley Health meal plans are not offered or intended to treat, mitigate, or cure any type of disease, sickness, or weight problem. Nothing stated or presented by Hartley Health, on the website or otherwise, is intended to be a substitute for professional medical advice, diagnosis, or treatment.

WEIGHTLOSS

Hartley Health services do not guarantee weight loss. Weight loss will vary for each person based on their weight, height, metabolism, age, activity level and compliance to their plan.

ALLERGIES

Whilst be do cater for food allergies, intolerances and special dietary requirements, Hartley Health shall not be liable for any allergic reaction you have to any food, products, or meal plans, purchased from, or delivered by Hartley Health. All allergies, intolerances and nutritional needs must be provided in written form, prior to commencement of your meal service. If you become aware of a food allergy or intolerance whilst using our service, it is the client’s responsibility to inform us via email at info@hartleyhealth.com.au.