Frequently Asked Questions

Client intake

Hartley Health only ever take on a small number of clients at a time to ensure that each of our client’s meals are hand-cooked and weighed in line with their macros and/or food source requests.


We cook and deliver 2 x per week for our clients which allows us to ensure that we are providing the freshest meals to ensure that our clients aren't eating meals that were cooked days before. Our delivery days are Monday mornings and Thursday mornings before 8am. If you require an earlier delivery time you can let us know and we can arrange a time with our delivery drivers.

How do I heat frozen meals?

If you choose to freeze your meals, allow 24 hours for meals to thaw in the fridge, once removed from the freezer.

How do I heat non-frozen meals?

If you choose to store meals in the fridge, to heat prior to eating, place in the microwave for 2-3 minutes or in a pan on the stove with the desired temperature.

How long can meals be stored for?

Meals can be stored for 7 days from the date you receive the meals. If you don't finish the meals within 7 days, we suggest freezing the meals within the first 5 days of receiving them. Frozen meals can be kept for up to 2 months.

Is this suitable for you?

Whether you are bored of cooking, feel overwhelmed in the kitchen, tracking your macros or just wanting to eat healthier, Hartley Health can help you.

Meal instructions

Please follow the meal heating, cooling and storage instructions below to ensure optimal enjoyment when eating Hartley Health meals.

Personalised meals

We design your meals and your menu based on your macros, dietary needs and preferences, and deliver them to your doorstep without you ever having to lift a finger.


Our meals operate on a 2 week subscription basis - just pick your meal package and let us know how many meals you are after per week and we’ll handle the rest.

Should I heat the meals? If so, how?

You may choose to eat meals cold or heated, it comes down to personal preference. Meals can be heated in a microwave or pan, at the desired heat.